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Shipping & Payment


Shipping costs

Austria and Germany  € 5.95* 

from € 59.00 free shipping!*

Remaining EU countries  € 9.95* 

free shipping for orders over € 199.95*! Except for Romania € 19.95*.

Switzerland and non-EU countries  € 19.95*


Please note that in the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and / or duties, e.g. in the form of customs duties, may be incurred, which are to be paid by the customer.

We ship with our logistics partner Austrian Post, GLS and DHL.

  • from 15kg 9.95 euros 
  • from 20kg 19.95 euros 
  • E-bikes shipping 100 euros 
  • Shipping costs are charged regardless of the order total.


Delivery times

If no delivery times are specified on the product pages, the domestic delivery time is 1-3 days.
If the delivery time deviates from the 1-3 days, the corresponding delivery time is indicated on the product page

Austria  1-3 days

Germany  2-3 days

Rest of the EU & Switzerland  3-5 days


Note

If your order includes multiple items with different delivery times, we will send the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time for the shipment equals the delivery time for the item with the longest delivery time.


Information for the delivery dates

The deadline for delivery begins in event of delivery in advance on the day after the grant of the payment order to the transferring bank or, in the case of other payment methods, on the day after the conclusion of contract and ends with the expiry of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or a public holiday at the place of delivery, the next working day takes the place of such a day.


Payment options

Payment by cash on delivery (cash on delivery charge is from 3.95 €)
Payment in advance (bank wire)
Payment by PayPal
Payment by invoice (Klarna)
Payment by collection (in 1030 Vienna / Austria)
payment with credit card
Payment by installments


General returns to: E-Craft, twenty5 GmbH,  Kinskygasse 36, 1230 Wien, Österreich.